These Terms govern the use of pioneermedialabs.com and communications with Pioneer Media Labs. They do not replace a signed proposal, quotation, scope of work, NDA, order form or service agreement for paid work.
Acceptance and scope
By visiting or using this website, submitting a form, subscribing to updates, or communicating with us through email, phone or WhatsApp, you agree to these Terms and Conditions. If you do not agree, please do not use the website.
You must be at least 18 years old and legally able to enter into an agreement. If you use the website on behalf of an organisation, you confirm that you are authorised to act for that organisation.
About Pioneer Media Labs and this website
Pioneer Media Labs (“PML”, “we”, “us” or “our”) provides technology, software development, website and mobile app development, UI/UX design, branding, SEO,digital marketing, performance marketing, quality assurance, API integration, IT consulting and related services.
The website presents general information about our capabilities, work and contact options. Website content is provided for general business information and does not, by itself, constitute professional advice, a binding quotation or a promise of results.
Enquiries, proposals and project agreements
An enquiry, meeting, form submission or WhatsApp conversation helps us understand your requirement, but it does not automatically create a client relationship or require either party to proceed. A paid engagement begins only when the applicable written proposal, quotation, scope of work, order form or agreement is accepted in the manner stated in that document.
- Project scope, deliverables, fees, taxes, payment milestones, timelines, revisions, client inputs, acceptance criteria, ownership and support will be stated in the project document.
- If these website Terms conflict with an accepted project document, the accepted project document will control for that engagement.
- A price or timeline mentioned informally is an estimate unless it is confirmed in writing. Resource availability and delivery dates may change until the engagement is accepted and any required advance is received.
- Specific business outcomes, rankings, leads, sales, approvals or third-party platform results are not guaranteed unless expressly stated in a signed agreement.
Acceptable use
You may use this website only for lawful, genuine business and informational purposes. You must not:
• attempt to gain unauthorised access to the website, server, forms, accounts, source code or connected systems;
• introduce malware, harmful code, automated attacks, excessive requests or any activity that disrupts the website;
• submit false, misleading, abusive, defamatory, unlawful or infringing content;
• copy, scrape, republish or commercially exploit website content without written permission; or
• use our contact channels for spam, phishing, fraud or any activity that violates applicable law or third-party rights.
Information and material you provide
You are responsible for the accuracy of the information you submit. You confirm that you have the right to share any text, image, logo, data, document, access credential or other material provided to us. You grant PML permission to use that material only as reasonably necessary to review your enquiry, prepare a proposal, communicate with you or perform an agreed service.
Please do not send passwords, payment-card details, government identification numbers, health information or other highly sensitive data through a general website form or ordinary WhatsApp message. We may ask you to use a more secure method when such information is necessary.
Intellectual property
Unless otherwise stated, the website design, text, graphics, videos, code, brand elements, case-study presentation and other original content are owned by or licensed to Pioneer Media Labs and are protected by applicable intellectual-property laws. You may view and share a normal website link, but you may not reproduce, modify, sell, license or create derivative commercial material without our written permission.
Client names, logos and third-party trademarks shown in portfolios or case studies belong to their respective owners and are displayed only for identification or as permitted. Rights in project deliverables are governed by the applicable project agreement.
Email, phone and WhatsApp communications
When you contact us or expressly opt in, you authorise PML to respond through the channel you selected, which may include email, phone, SMS or WhatsApp. Depending on your request and consent, messages may include enquiry follow-up, appointment coordination, proposal or project updates, service support, invoices, important account information, occasional service news or relevant offers.
You can stop promotional WhatsApp messages at any time by replying STOP or UNSUBSCRIBE, or by contacting us using the details below. We will honour valid opt-out requests, although we may still send essential messages needed to complete an active request, project or legal obligation.
WhatsApp, Meta and any authorised WhatsApp Business solution provider may process communication data under their own terms and privacy policies. Carrier, internet or data charges may apply.
Confidentiality
A general website enquiry is not automatically confidential. If your discussion involves confidential business information, please ask for a non-disclosure agreement or use the secure method we provide. Confidentiality obligations for client projects are governed by the applicable NDA or project agreement.
Third-party tools, links and platforms
The website may link to or use third-party services such as hosting, analytics, scheduling, maps, social networks, payment services, cloud tools or WhatsApp. We do not control those services and are not responsible for their availability, content, security or practices. Your use of a third-party service is also subject to that provider’s terms and policies.
Website availability and disclaimers
We aim to keep the website useful, accurate and secure, but we do not guarantee that it will always be available, error-free, complete, current or free from harmful components. We may update, suspend or remove any part of the website without notice. You are responsible for using suitable security measures and backups on your own device.
Limitation of liability
To the maximum extent permitted by law, PML will not be liable for indirect, incidental, special, punitive or consequential loss arising from use of, inability to use, or reliance on this website or a third-party link. This includes loss of profits, revenue, business opportunity, data or goodwill. Any liability relating to paid services will be determined by the applicable project agreement. Nothing in these Terms excludes liability that cannot legally be excluded.
Suspension or restriction
We may block, restrict or suspend access to the website or our communication channels if we reasonably believe there is misuse, fraud, a security risk, a legal violation or a breach of these Terms.
Governing law and disputes
These Terms are governed by the laws of India. Subject to any mandatory legal rights and any dispute clause in an accepted project agreement, courts in Ahmedabad, Gujarat will have exclusive jurisdiction. We encourage you to contact us first so that we can try to resolve concerns promptly.
Changes to these Terms
We may revise these Terms when our website, services, technology or legal requirements change. The updated version will be posted on this website with a revised effective date. Continued use after an update means you accept the revised Terms.
Contact us
Pioneer Media Labs
Sun Avenue One, Offices 602 & 603, Manek Baugh Road, near Shreyas Foundation, Shyamal, Ambawadi, Ahmedabad, Gujarat 380015, India
Email: info@pioneermedialabs.com
Phone / WhatsApp: +91 99255 53400
Website: Pioneer Media Labs website
